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To schedule a regular task, go to ESET Smart Security > Tools > Scheduler (applicable in the Advanced mode). Below, you can find a short guide on how to schedule a task – this task will create a scan of local disks every 24 hours. To schedule a scan task: click Add in the main Scheduler screen select ...more...

If you cannot or do not wish to use a local update Mirror server, your clients can receive virus signature updates directly from ESET while still being managed by ESET Remote Administrator. The advantages of this configuration are your clients receive Virus signature updates as soon as they are released and that your updates are not ...more...

A whitelist is a list of email addresses or domains that you have designated as legitimate email contacts. Messages from these contacts will not be blocked automatically, and will be delivered successfully to your inbox.

To more effectively filter spam, use the Whitelist in conjunction with the Blacklist. A Blacklist is a list of specific email ...more...

By default, your ESET security product will scan programs and memory at startup. If your system startup scan is taking an unusually long time to complete, you may have conflicting programs set to run at start up. You cannot cancel the startup scan once it has started, but you can temporarily disable the scan from ...more...

Occasionally, features designed to protect your computer from malware can interfere with your email functionality. Below are known issues and instructions for resolving them.

Difficulty sending or receiving email


Problem: I can receive incoming email but cannot send outgoing mail.

Solution: Modify the email filtering to avoid conflicts. Click here for instructions.



Problem: Immediately after installing ESET ...more...

Your ESET security product displays your current level of protection in the Protection status area, located on the left of the main program window. It displays information related to your computer's security, including:

Protection status level, with color-coded Protection status monitor icon

The number of attacks on your computer that your ESET security product has ...more...

When Windows updates are missing, ESET Smart Security and/or ESET NOD32 Antivirus display notifications requesting the updates. You can use ESET Remote Administrator (ERA) to suppress these notifications on client computers that report to the ERA server. To create a configuration that suppresses these notifications and push that configuration out to client computers, follow the ...more...

Although ESET does not recommend doing so, it is possible to disable the graphical user interface of your ESET security product. In certain cases, such as terminal server networks with extreme memory limitations, you may wish to disable each instance of the egui.exe. It is essential that you first configure ESET Remote Administrator to control ...more...

When you create a preconfigured package using the ESET Remote Administrator (ERA) Installation Packages Manager, a NOD32 Installation Package is created using the extension *.nip. If you would like to install this package locally to a client workstation, rather than through a push install, you can select one of two methods below. In the first ...more...

To better assist you with a case, Customer Care may request the log from a scan performed while your computer is in Safe Mode. To run a scan of your computer in Safe Mode and send Customer Care the scan log, please follow the steps below:

To create a Notepad document containing these instructions, highlight this ...more...